27 March 2024

We are looking for a IT Onsite Support Engineer who specializes in resolving hardware and software issues.

Mandatory Skill(s)

  • Degree or Diploma in Computer Science / Engineering or equivalent;
  • Minimum of 2 to 3 years of service desk / IT onsite support experience;
  • Good working knowledge on modern IT workplace environment such as laptop/desktop, printer, networking equipment, smart devices, Office Applications and others;
  • Able to handle multiple tasks simultaneously;
  • Technically competent with good analytical skills and good communication skills required for liaising with others.

Desirable Skill(s)

  • ITIL Certified;
  • Experienced with Saas ITSM Suite of Tools (ServiceNow, Remedy and Remedyforce).

Responsibilities

  • Provide remote and on-site technical support for workstation hardware, applications, email, printers, smart devices, corporate mobile phones, and network-related services;
  • Perform workstation setup and relocation;
  • Assisting in setting up meeting room for conference, where IT support is needed;
  • Invoke problem escalation process to next level of support;
  • Learning and sharing knowledge in different forms, from contributing with articles in the Knowledge Database up to delivering training or facilitating forums;
  • Communicate with Incident Management, Change Management, Problem Management, and respective support teams;
  •  Create, support, and deliver accurate adhoc/standard dashboards/ reports to communicate performance metrics in relation to SLA in a timely manner;
  • Provide analysis and interpretation as required;
  •  Undertake any other ad-hoc IT tasks as assigned;
  • Coordinate with vendors and facility team as needed to ensure timely and effective resolution of meeting room device issue;
  • Maintain accurate hardware and software inventory and documentation of meeting room equipment;
  • Create, support and troubleshoot Azure Virtual Desktop access and issues in BAU support. 

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Meenakshi Saklani at meenakshi.saklani@sciente.com quoting the job title.

Meenakshi Saklani
EA Reg No.: R1876920
Lead Consultant
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