Our Work

Overview: Our client, a Global Insurer is a leading multinational insurance company headquartered in Europe, with about 33 million customers across 16 countries. It is one of the largest general insurers and a major life/pensions provider. Our client focuses on European and Asian markets, particularly the growing Chinese and Southeast Asian regions. The company is also one of the largest general insurers in Canada and is listed on the London Stock Exchange.

Challenges: As mobile technology and social media were proliferating, to capture new opportunities and improve results, our client aimed to:

• Enhance business efficiency
• Reflect customer preferences for online channels
• Improve digital experiences for customers and advisors
• Provide online access to over 4.5 million policies for self-service management

Sciente Value/Services: Sciente worked closely with our client to assemble teams of professionals well-suited culturally to the organization. Dedicated teams solved pressing customer experience issues by building effective B2B and B2C online portals as intended.

Additional teams were formed to supported the insurer’s mission-critical core insurance platform. When client envisioned disrupting the industry by becoming a world-leading fintech company, Sciente provided required expertise about realizing that transformational vision.

Outcome and Benefits: Through Sciente’s collaborative approach towards the convergence of business specialisation and technology talents, our client successfully navigated digital transformation to drive:

• Enhanced customer experiences via new online portals
• Modernized core insurance operations
• Long-term strategic capabilities to lead fintech innovation

Sciente’s contextual expertise and tailored approach enabled our client to achieve key milestones toward their digital future.

Overview: Our client is one of the top global insurance companies and the market leader for general insurance, life and pensions. They have major businesses across Continental Europe, North America, and Asia.

Challenges: With a strategic focus on Asia, the insurer entered the general insurance market starting with direct online car insurance. Their objective was to gradually increase their product portfolio to include home and travel insurance as well.

Employing a direct B2C online sales model for general insurance required an aggressive go-to-market timeline. The key challenges were:

• Build an online platform quickly to enable product launches
• Re-engineer the system for robustness while integrating with backend systems
• Offer a world-class, consistent user experience to drive repeat visits

Sciente Value/Services: Sciente partnered with the insurer, complementing their capabilities to build a comprehensive solution meeting all objectives.

Sciente’s team designed and developed part of the platform, enabling efficient introduction of multiple new products for customers. The solution also reduced complex back-office processes through straight-through processing via a common client.

Outcome and Benefits:
With Sciente’s services for rapidly deploying a robust online platform with an optimized user experience, the global insurer was able to:

• Gain good traction in Singapore’s general insurance market within 6 months of go-live
• Streamline product launches and back-end operations
• Establish an engaging digital experience for customers

Sciente’s partnership enabled this insurer’s aggressive Asian market entry by providing focused implementation resources aligned to their digital expansion strategy.

Overview: As part of a strategic decision, our client aimed to consolidate their regional data centers and migrate operations to a new country location.

Challenges: This complex initiative involved two major challenges:

1. The large-scale data center consolidation itself
2. Relocating the consolidated data center across countries

Effective overall program management was crucial to minimize downtime while ensuring:

• Seamless operational processes
• Adherence to regulatory guidelines
• Optimized project plans and schedules

Sciente Value/Services: Sciente initially worked with the client to structure the program, defining individual projects within the overall data center migration.

We then provided program/project management oversight and services, including:

• Detailed migration planning for sensitive regulatory workstreams
• Expert reviews to refine project plans, schedules and resourcing
• Management of outsourced work packages

Sciente also jointly reviewed and enhanced operational processes to improve efficiency in the new consolidated data center.

Outcome and Benefits: With Sciente’s services across program/project leadership, the client successfully executed their strategic data center initiative by:

• Consolidating distributed regional operations
• Seamlessly relocating the facility across countries
• Operationalizing with optimized processes and resourcing
• Addressing regulatory complexities compliantly

The new state-of-the-art regional data center, delivered through structured program governance, positioned the organization for scalable future growth.

Overview: As part of global initiatives to leverage industry best practices, the bank focused on implementing two key quality system frameworks – ITIL and CMMI – to better manage IT projects, processes and service delivery.

Challenges: The bank needed to roll out the new quality processes, metrics and guidelines across its IT functions in Asia. Success would be measured by:

• Improved overall IT service delivery to the business
• Increased predictability and consistency in all processes in scope

Sciente Value/Services: Sciente’s experts worked closely with key stakeholders and managers across Asia to successfully implement various components of the quality system management frameworks, including:

• Delivery Management
• Incident Management
• Change & Release Management
• Configuration Management
• Verification & Validation
• CMMI gap analysis
• CMMI process training and facilitation
• CMMI process audits

Outcome and Benefits: Through Sciente’s hands-on implementation of ITIL and CMMI processes, the global bank realized significant quality improvements in its Asian IT operations, including:

• Optimized service delivery models aligned to business needs
• Standardized processes for enhanced consistency and predictability
• Quantified metrics for continuous process improvement
• Independently verified adherence to quality best practices

The new quality management systems empowered the bank to provide superior IT services and support through a standardized, measurable and continuously improving operating model across Asia.

Overview: As global growth opportunities shifted toward Asia, this leading bank aimed to solidify its already strong regional presence. Their strategy involved investing in dedicated capital markets teams and systems tailored for Asian markets.

Challenges: To support expansion of capital markets operations across Asia, the bank required comprehensive technology implementations encompassing:

• Trading platforms across multiple asset classes
• Robust risk management platforms

They worked with Sciente to deliver these mission-critical capital markets solutions within an aggressive timeframe.

Sciente Value/Services: Sciente partnered with the bank on both global and regional initiatives. Our project managers led our teams of business analysts, developers and testers to collaboratively deliver:

• Multi-asset trading platform implementations
• Enterprise risk platform implementation

Sciente’s teams comprised professionals with deep business domain expertise in capital markets, strong technical skills, and regional market knowledge across Asia.

Outcome and Benefits: Leveraging its diverse, multi-cultural team, Sciente helped the global bank achieve its capital markets vision within challenging timelines by providing:

• Tailored trading and risk management platforms
• Robust technology backbone for Asian expansion
• Teams with contextual business, technical and regional capabilities

With Sciente’s focused delivery strengths, the bank successfully established new world-class capital markets operations integrated into its Asian business hub.

Overview: The bank had an ambitious plan to transform multiple systems across nearly all corporate banking lines of business, including cash management, trade finance, securities services, electronic banking, and credit.

Challenges: The massive transformation scope spanned front, middle, and back-office functions – including risk management and core banking integration. It involved:

• Many stakeholders, vendors, systems and countries
• Technology delivery complexities
• Combining domain, business, and technical expertise

While technology services were one challenge, the bank required overall program management and thought leadership covering this immense scale.

Sciente Value/Services: Sciente started with an assessment study to define the client’s comprehensive solution needs. They then provided a diversified consultant team to lead:

• Business analysis and requirements management
• Solution delivery and implementation across workstreams

Their areas of focus included:

• Internet banking
• Corporate loans
• Core banking integration
• Liquidity management
• Trade finance
• Securities/fiduciary services
• Data warehousing

Sciente’s team excelled at requirements analysis, project/vendor management for the complex, multi-country corporate banking implementations.

Outcome and Benefits: With Sciente’s combined domain expertise, business acumen and technical depth, the global bank successfully executed its corporate banking transformation vision by modernizing systems across:

• Wholesale transaction banking services
• Lending and credit platforms
• Risk management and analytics
• Integration with institutional client channels

The comprehensive technology overhaul, driven by Sciente’s program leadership, enabled the bank to launch new innovative corporate banking services while optimizing operational efficiencies.

Overview: Our client, a major bank, had an old legacy back office Fixed Income/Foreign Exchange system for processing clearing, settlement, advices, confirmations, and accounting functions across the Asia Pacific region.

Challenges: The bank required modernizing this mission-critical system by replacing the legacy platform with a new solution tailored for their regional back office operations. This re-platforming initiative demanded:

• Comprehensive business analysis and requirements
• Robust project management from planning to deployment
• Ongoing production support after go-live

Sciente Value/Services: Sciente delivered a number of services for the Fixed Income back office re-platforming program, including:

• In-depth business analysis for migration requirements
• Project management from initial scoping through go-live
• Post-implementation support services

A blended team of Sciente consultants and bank experts collaboratively executed the re-platforming, ensuring a smooth transition.

Outcome and Benefits: Through Sciente’s business analytics, project leadership and support services, the bank successfully re-platformed their APAC Fixed Income back office system by:

• Decommissioning the legacy platform
• Implementing a modern regional solution
• Establishing services for ongoing production support

The new back-office platform, delivered through Sciente’s program governance, enhanced regional processing capabilities with optimized technology built for the bank’s future needs.

Overview: Our client is one of the top innovative telecom service providers in Asia, offering a wide range of services. Through their strategic and innovative approach, they created a significant brand presence and market share.

Challenges: The company’s explosive business growth and increasing diversity of services began straining their existing IT systems. Management recognized the need to transform their application portfolio to:

• Better meet evolving market demands
• Provide flexibility to offer innovative new services

They embarked on a multi-year program to modernize core systems from front-to-back, including CRM, BI and billing platforms.

Sciente Value/Services: Sciente provided overarching change management services across the entire transformation program scope. Having a strong, practical change methodology was key to ensuring program success given the large scale.

Sciente also delivered part of the new system deployments across the organization, including:

• User acceptance testing support
• Trained over 2,000 users within a tight timeframe

Outcome and Benefits: With Sciente’s change expertise and implementation resources, the leading Asian telecoms provider successfully executed their transformation program to modernize mission-critical IT systems, including:

• CRM overhaul for enhanced customer experience
• BI/analytics upgrades for data-driven decisions
• Billing system redesign for new monetization models

The future-proofed technology suite enabled the innovative service provider to rapidly adapt to market shifts and customer needs through an agile IT core.