Our client is one of the top ten global insurance companies. They are the market leader in both general insurance and life and pensions in the UK and has major businesses in Continental Europe, North America and Asia.
With a focus on Asia, they entered the General Insurance market, starting with direct online car insurance, and an objective of gradually increasing their portfolio of products to include home and travel insurance.
With a direct B2C online sales model for General Insurance, they had an aggressive go-to-market timeline. The challenge was to build an online site quickly, while also re-engineering the system for increased robustness while integrating it well with the same back-end systems. The system also had to offer a consistent, world class and smooth user experience that would compel users to revisit repeatedly.
Sciente Consulting's Value
Sciente Consulting partnered with the insurer to complement their capabilities and build a solution that met all the objectives.
We designed and built a part of the platform which allowed the firm to introduce multiple different products to their customer more efficiently. The insurer was able to gain good traction in the general insurance market in Singapore within six months after the system when live. It also helped the firm to reduce some of its complex back office processes through the implementation of straight through processing via a common client.